服务理念 Service Concept 

※ 服务目标：“服务让您感动！” Service target:“Make you to be touched” 

※ 服务宗旨：“全心全意为您服务！” Service aim:“Your satisfaction is our business” 

※ 服务标准：“追求完美、创造卓越” Service standard:“To be perfect, to be outstanding” 

※ 服务作风：“迅速反应、立刻行动” Service attitude:“Quickly in response, promptly in action” 

服务要点 Service Essentials 

※ 卓越服务来自卓越的服务意识。 

  Perfect service comes from the prepared service mind

※ 服务更多地来自经验和态度，而非产品。 

  Service comes more from the experience and attitude than from the products

※ 服务意识就是要认真地研究顾客的期望，然后给予满足。 

  Qualified service is to seriously study the expectation of customers' and then come up with it.

※ 服务品质包括：作业正确、信用可靠、态度友善、有责任感。 

  Service qualification includes: correct operation, reliable credit, friendly attitude, long lasting responsibility

※ 服务好一个顾客的价值是无限的。 

  It is priceless to serve a customer well

※ 优质服务是一条无形的纽带。 

  Qualified service is an invisible ties of friendship between the manufacture and customers

创造优质的服务，是东方信邦的宗旨，不仅要把优质的产品推到市场上，更要把优质的服务带给客户 

Provide with perfect service is our xinbang. We should not only introduce our qualified products into the market, but also deliver our best service to the consumer.

全国免费咨询电话：400-021-2211 ，随时接受咨询和监督。 

Domestic const-free telephone for consultancy—400-021-2211 is a service hotline to offer advices and accept messes supervision.

24小时专人值班：随时可为用户提供调试、咨询等服务，力求使用户完全满意。 

Our staff that is on duty for 24 hours can provide customers with the service of testing, repairing, consulting, etc. to make them satisfied.

建立顾客档案，实行产品跟踪。 

Make customer record in order to track the products

顾客服务信息处理流程的总体要求： 

General points for carry out customer service regulation

※ 用户反映的信息必须100%的记录； 

  Feedback information comes from the customers should be 100% recorded

※ 记录的信息必须100%的进行处理； 

  The recorded information should be 100% valued

※ 必须使用户得到100%的满意；  

  Customer should be served till they are 100% satisfied with it

※ 处理情况必须保证100%的进行反馈。 

  The solution for the customers' complaint should be found and 100% delivered back to them